Customer Service Location1851 East Paradise Rd. Ste A
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Warranty
All Top Shelf Orthopedics products have a limited warranty from the date of purchase against defects in materials and workmanship. The warranty by product family is as follows:
Product Family |
Warranty |
Soft Goods | 6 months |
Post-Operative Knee Braces | 6 months |
Walker Boots | 6 months |
Cold Therapy | 6 months |
Functional Knee Bracing (straps & pads) | 6 months |
Functional Knee Bracing (frame & hinge) | 12 months |
Shipping
Unless specified otherwise, Top Shelf Manufacturing ships using UPS ground. Shipping charges are the responsibility of the customer. Orders received before 2:00 pm Pacific Standard time will be shipped within 24 hours. Top Shelf will drop product shipment upon request.
Return Policy
- All returns are subject to a restocking charge at the discretion of Top Shelf Orthopedics.
- All returns must be preauthorized by Customer Care and be returned with a RETURN AUTHORIZATION number.
- Products must be returned in original packaging.