Customer Service Location

1851 East Paradise Rd. Ste A
Tracy, CA 95304

LOCAL: 209.834.8185

TOLL FREE: 866.592.0488 (8:00am - 5:00pm Pacific Standard Time)

FAX 209.834.8832                Email: [email protected]

Ordering Information

Please complete an order form and/or have the desired product name, part number, and quantity readily available.


Orders will be processed upon receipt of a valid purchase order. Terms are net 30 days, and the customer will be invoiced for product upon date of shipment. All accounts over 30 days are subject to a 1.5% interest charge on unpaid balance. Acceptable means of payment are cash, check or credit card.


All Top Shelf Orthopedics products have a limited warranty from the date of purchase against defects in materials and workmanship. The warranty by product family is as follows:

Product Family


Soft Goods 6 months
Post-Operative Knee Braces 6 months
Walker Boots 6 months
Cold Therapy 6 months
Functional Knee Bracing (straps & pads) 6 months
Functional Knee Bracing (frame & hinge) 12 months



Unless specified otherwise, Top Shelf Manufacturing ships using UPS ground. Shipping charges are the responsibility of the customer. Orders received before 2:00 pm Pacific Standard time will be shipped within 24 hours. Top Shelf will drop product shipment upon request.


Return Policy

  • All returns are subject to a restocking charge at the discretion of Top Shelf Orthopedics.
  • All returns must be preauthorized by Customer Care and be returned with a RETURN AUTHORIZATION number.
  • Products must be returned in original packaging.