Customer Service Location
1851 East Paradise Rd. Ste A
All Top Shelf Orthopedics products have a limited warranty from the date of purchase against defects in materials and workmanship. The warranty by product family is as follows:
|Soft Goods||6 months|
|Post-Operative Knee Braces||6 months|
|Walker Boots||6 months|
|Cold Therapy||6 months|
|Functional Knee Bracing (straps & pads)||6 months|
|Functional Knee Bracing (frame & hinge)||12 months|
Unless specified otherwise, Top Shelf Manufacturing ships using UPS ground. Shipping charges are the responsibility of the customer. Orders received before 2:00 pm Pacific Standard time will be shipped within 24 hours. Top Shelf will drop product shipment upon request.
- All returns are subject to a restocking charge at the discretion of Top Shelf Orthopedics.
- All returns must be preauthorized by Customer Care and be returned with a RETURN AUTHORIZATION number.
- Products must be returned in original packaging.